It provides an opportunity to self-reflect and review the dispute or conflict from different perspectives, often providing a greater understanding of how a situation has arisen, what the contributing factors were and identifying the underlying values that have been challenged by the conflict itself. It can reduce the psychological and emotional impact the situation is having on the individual and allows for a more congenial approach to resolving the dispute or conflict.
As an independent 'third person' provide assistance to parties in dispute or conflict to negotiate in good faith an interest-based resolution to the issues. The process is future focused which provides an opportunity for the parties to establish their own framework moving forward.
Based on the principles of restorative practices, workplace conferencing assists in understanding the harm that has occurred through a conflict or breakdown of relationships and allows the affected parties to contribute to the resolution process. It is used when multiple people and/or multiple issues are involved in a conflict that often has been ongoing for a period of time. Normally when conflict issues that have been building up reach a crisis point, it is useful for all parties involved to 'unpack' the issues, understand each other's story and participate in finding workable solutions to the problems. This is useful as a foundation for rebuilding teams.
An informal process by an independent third party which assists parties navigate difficult conversations with a view to finding a resolution to the issues.